Shipping Information
US and Canada Delivery
Due to the upcoming Easter break and our annual stock count, please be advised that there may be a slight delay in processing your order by a day or two. If you have any inquiries, please feel free to contact us at enquiries@rodial.co.uk. Thank you for your understanding.
Tracked Courier Delivery - Free Standard US ground shipping with orders over $100, or $9.50 for orders less than $100.
Shipping in the USA is via Fedex ground shipping, please allow up to 7 working days, depending on your zone.
Orders placed on the US Site are shipped from our US warehouse. Unfortunately, Couriers are not able to ship to PO Boxes.
Tracked Courier Delivery - Canada Premium Express Service Free with orders over $150, or $40 for orders less than $150.
Shipping to Canada is via Fedex Air shipping, please allow up to 3 working days, depending on your zone. Tax and custom duties are included in the shipping cost of $40. Orders placed on the US Site are shipped from our US warehouse. Unfortunately, Couriers are not able to ship to PO Boxes.
UK Delivery
Free Next Day Courier Delivery on UK orders over £65. Or £5 for orders less than £65.
Express next day delivery is delivered the next working day for orders placed before 12pm (noon) Mon - Thurs. Orders placed after 12pm (noon) or on a Friday will be dispatched the next working day. Please note deliveries will not take place over Christmas and Bank holiday. This is a DPD tracked, signed for service.
Royal Mail 72 Hour Tracked delivery - £3.50.
London Same Day Delivery - £28.00.
London Same Day Delivery is delivered the same day for orders placed before 1pm Mon - Friday. Orders placed after 1pm will be dispatched the next working day. Please note deliveries will not take place over weekends, Christmas and Bank holiday. Delivery will take place throughout the day and up until 8pm, no time window can be selected. This is signed for service via Addison Lee and tracking is provided via the couriers App.
Ireland - we can dispatch orders to Ireland from our UK store in GBP with Royal Mail International for £12. Please note you might be charged customs and taxes. For better rates and no custom duties, please order from our EU store in EUR. Visit EU Store
European Delivery
Great news, we are now dispatching from the new EU warehouse! No custom duties apply for orders to European Union countries. Your local tax rate will be collected at checkout. Couriers no longer need to contact you to arrange payment for duties and taxes before making the delivery.
EU and Ireland Standard Tracked: €8 or FREE for orders over €100. Please allow 1-6 working days for delivery, depending on your destination.
Austria, Belgium, Cyprus, Denmark, Finland, Greece, France, Estonia, Hungary, Latvia, Lithuania, Germany, Italy, Ireland, Luxembourg, Malta, Netherlands, Portugal, Spain, Sweden, Bulgaria, Czech Republic, Croatia, Slovakia, Poland, Romania, Slovakia, Slovenia, Ukraine, Switzerland.
For non-EU, please be aware that is the customer’s responsibility to liaise directly with customs in order to receive the goods at the destination. Rodial will not refund orders that have not cleared customs or where customs and/or duties have not been paid.
We deliver to the following countries via local couriers. This is the standard delivery service used, this is a tracked service and will need to be signed for at the delivery destination. Please allow 1-6 working days for delivery.
Rest of World Delivery
For Shipping to Rest of the World via Royal Mail Tracked please allow up to 10 working days for delivery, depending on your destination.
For Shipping to Rest of the World International Courier is via Royal Mail Intl/DPD/FEDEX courier service.
We offer free shipping to Australia with orders over £150 (287 AUD), shipping for orders less than £150 is £38 (74 AUD).
We offer free shipping to UAE and Saudi Arabia with orders over 703 AED / 718 SAR, shipping for orders less than 703 AED or 718 SAR start from 211 AED/SAR.
Please note that you may be charged customs and duties upon entry to your selected delivery country. Please be aware that is the customer’s responsibility to liaise directly with customs in order to receive the goods at the destination.
Rodial will not refund orders that have not cleared customs or where customs and/or duties have not been paid.
Shipping to China is via DPD/FEDEX courier service which can be tracked and will need to be signed for at the delivery destination. Please allow up to 5 working days for delivery for all orders to China, we can only permit orders up to a threshold of £80 (excluding delivery charges) due to customs restrictions.
Deliveries to Indonesia may incur a local government tax, please consult regional government for charges and more information.
Due to custom regulations and checks, please allow an additional 4 working days for delivery.
| Country | Cost | Country | Cost |
| ALGERIA | £40 | ANGOLA | £40 |
| ANGUILLA | £40 | ARMENIA | £40 |
| ARUBA | £40 | AUSTRALIA | £39 (74AUD) |
| BAHAMAS | £40 | BANGLADESH | £20 |
| BERMUDA | £40 | BARBADOS | £40 |
| BOLIVIA | £40 | BOTSWANA | £40 |
| CAMEROON | £40 | CAMBODIA | £40 |
| CANADA | £18 (29 CAD) | CAYMAN ISLANDS | £40 |
| CHINA | £35 | DOMINICA | £40 |
| DOMINICAN REPUBLIC | £40 | COLOMBIA | £40 |
| ECUADOR | £40 | EGYPT | £40 |
| GAMBIA | £40 | FIJI | £40 |
| GHANA | £40 | GUADELOUPE | £40 |
| HAITI | £40 | HONDURAS | £40 |
| GUATEMALA | £40 | HONG KONG | £20 |
| GUINEA | £40 | INDIA | £20 |
| INDONESIA | £40 | JAMAICA | £40 |
| JORDAN | £40 | JAPAN | £25 |
| KENYA | £40 | LEBANON | £40 |
| KUWAIT | £45 | QATAR | £20 |
| MACAU | £40 | MALAYSIA | £50 |
| MADAGASCAR | £40 | NAMIBIA | £40 |
| MALAWI | £40 | NEPAL | £40 |
| MALDIVES | £40 | NEW ZEALAND | £25 |
| MALI | £40 | MARTINIQUE | £40 |
| MAURITIUS | £40 | PAKISTAN | £40 |
| MONGOLIA | £40 | PERU | £40 |
| MOROCCO | £40 | PANAMA | £40 |
| PHILIPPINES | £40 | PUERTO RICO | £20 |
| SAMOA | £40 | SAUDI ARABIA | £45 |
| SEYCHELLES | £40 | SINGAPORE | £20 |
| SOUTH AFRICA | £40 | TAIWAN | £40 |
| THAILAND | £25 | TUNISIA | £40 |
| UNITED ARAB EMIRATES | £55 | VENEZUELA | £20 |
We try to deliver to as many countries as possible. If yours is not listed below just send us an email at enquiries@rodial.co.uk and we will see what we can do to help.
Returns
Refunds and Exchanges
We hope you will be completely delighted with your order. In the interests of hygiene and consumer safety, items can only be returned for a refund if they are unopened, unused and in a re-saleable condition, and this must be done within 14 days. Please note that we do not cover the cost of returning the order and we suggest a tracked service to ensure safe delivery as we are not responsible for the returned order until it reaches us.
The return address is as follows: Rodial Returns Department, BDM Logistics, Armada Point, 16 Armada Point, Beckton, London, E6 7AB
Unfortunately we are unable to process any refunds or exchanges for products that were not purchased on rodial.co.uk. You will be required to contact the original place of purchase, as when you choose to purchase through other retailers you are committing to their individual terms and conditions regarding refunds and returns.
If you have any questions or concerns please do not hesitate to contact Customer Services on enquiries@rodial.co.uk
Cancelling or Amending your Order
Once your order is complete, you can no longer add items, or change your order.
If you want to add items to your order, you should place another order within 24 hours of your original order, then contact us with both order numbers, and we would be happy to refund you the additional delivery charge. Please note if you are a US customer we are unable to offer this service to combine two orders into one parcel.
You should be able to cancel your order within 24 hours of placing your order, but sometimes our warehouse is really quick at getting the orders out the door and they could have already dispatched it to you, if this is the case we would be unable to cancel it. However, you can return the parcel to us as long as it is has not been opened.
Non-EU and Non-US orders are final and cannot be cancelled, returned or refunded.
This does not affect your statutory rights.
Unfortunately we are unable to process any refunds or exchanges for products that were not purchased on rodial.com. You will be required to contact the original place of purchase, as when you choose to purchase through other retailers you are committing to their individual terms and conditions regarding refunds and returns.
Our returns are usually processed within 7-10 working days from when they arrive back to us. They will be assessed and accepted if they are deemed as faulty.
Once the refund has been processed any funds due should appear on your bank statement within 5-21 working days (Please note that refund times are dictated by the card issuers and are outside our control).
This does not affect your statutory rights.
When returning your faulty products please include the invoice with the details of the products you are returning and enclose a detailed note with your returned parcel.
Please always include a convenient telephone number and your email address in case we need to contact you regarding your return. We strongly recommend that you obtain a postage receipt from the Post Office with a tracking number. We are responsible for your parcel only once it has been received into our head office.
Items lost in transit will not be treated as returned.
Make sure your items are securely wrapped and send your return to:
Rodial Returns Department
BDM Logistics
Armada Point
16 Armada Way
Beckton
London
E6 7AB
After sending your parcel back, if you have not been contacted by us within 7 – 10 business days, please kindly contact us on email enquiries@rodial.co.uk in order for us to further investigate.
